Complaint Handling Process - Web Design & Hosting Products & Worldwide Domains

  1. If you have a formal complaint you don't feel is being handled by calling our switchboard on 0207 183 7108 then please submit your complaint to the director in writing here: http://www.websiteangels.com/billing.html - We urge you to log into your online account in order it is attached within our system. you are also able to submit a complaint via recorded mail to:
    The Director, Angels Digital Ltd, Suite 10D The Pinnacle, 156 to 162 High Road, Chadwell Heath, RM6 6PN
  2. We aim to to respond in writing within 7 business days of receiving your complaint.
  3. Please be aware where we have resold 3rd party services we have to abide by the terms of service of our supplier and relevant laws governing those services.
  4. In most cases we aim to respond within 48 hours (business days only) - however some queries especially during busy periods can take longer. If you have not received a response within 7 days then please call us on 0207 183 7108 and we will be happy to assist you.

 

Complaint Handling Process - UK Domains

  1. For a formal complaint or query regarding UK domains then please email This email address is being protected from spambots. You need JavaScript enabled to view it. - we aim to respond within 2 business days but be aware in busy period this can be extended up to 5 business days

Abuse

  1. For abuse reports please submit a ticket here: http://www.websiteangels.com/billing.html or send your query to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. In most cases we aim to respond within 48 hours (business days only) - however some queries especially during busy periods can take longer. If you have not received a response within 7 days then please call us on 0207 183 7108 and we will be happy to assist you.