Terms & Conditions Hardware & Software, Sales & Systems Administration

Payment against any Computer Hardware / Software Systems Administration invoice constitutes explicit acceptance of our terms of service.

You should print a copy of these Terms & Conditions for future reference. We will not file a copy specifically in relation to you. Up to date terms and conditions are viewable on our website at

http://www.websiteangels.com/hardware-software-admin-terms.html

These Web Hosting Terms are available in the [English language] only.

If you have any questions or complaints about these Web Hosting Terms or our Services, please contact us by writing to us by email in the first instance to This email address is being protected from spambots. You need JavaScript enabled to view it.


1. These Terms & Conditions
1.1 These are the terms and conditions for the services provided by Angels Digital Ltd the “Organisation /We /Us” to you, the “Client”. By ordering any service from the Organisation you agree to be bound by these terms and conditions.

2. Order Process
2.1 The services provided by the Organisation can be ordered in the following ways:
2.1.1 Via the contact form on the Organisation website located at http://www.websiteangels.com
2.1.2 Telephoning our sales department on the number listed at the bottom of these terms and conditions or via an onsite meeting.
2.1.3 Emailing our sales department using the email address at the bottom of these terms and conditions.
2.2 The person or persons ordering any service must have the requisite authority to order such a service on behalf of the Client. This authority will be assumed at the time of the order.
2.3 Upon acceptance and confirmation of an order you will receive an invoice and where possible a booked service slot (where the service is to be provided on-site).
2.4 We try to be as exact as possible with our proposals but please be aware this is an estimate of cost only and additional services may be required to suit your needs and individual configurations which may become apparent at time of install.


3. Payment & Title
3.1 Payment may be made by a valid and current credit or debit card, cash or by cheque or bank transfer (a convenience fee may apply for bank transfer / cheque / cash transactions)
3.2 Payment by credit or debit card can be made via telephone in certain circumstances.
3.3 For security reasons we do not accept credit or debit card details via email and so you should not send your card details via email.
3.4 For payments by cheque any goods will not be released or any services to be provided will not commence until the cheque payment has cleared our company accounts.
3.5 We do not offer payment terms and require full payment prior to proceeding with work(unless otherwise agreed in writing)
3.6 Where goods are purchased from the Organisation, title to such goods only pass to the Client once a complete and valid payment is made by the Client and received by the Organisation for those goods.
3.7 If there are any errors on the invoice then the client must inform Angels Digital Ltd as soon as possible within an reasonable amount of time.

4. Services Provided
4.1 The Organisation provides the following services:
4.1.1 Desktop, laptop and fileserver computer hardware repairs, parts replacement and upgrades for Windows, Apple Mac OSX, Linux operating systems.
4.1.2 The installation and configuration of new desktop or laptop computers running Windows, Apple Mac OSX, Linux operating systems. Whether the computers are provided directly by us or by a third party supplier.
4.1.3 The installation, configuration or upgrading of operating systems, software and third party software for desktop and laptop computers running Windows or Apple Mac operating systems. Whether the software is provided directly by us or by a third party supplier.
4.1.4 The creation, installation, configuration or upgrading of wired or wireless hardware, software and cabling for computer networks. Whether provided directly by us or by a third party supplier.
4.1.5 The installation, configuration or upgrading of hardware and software security products, including anti-virus software, hardware & software firewalls, virtual private networks (VPNs) and other anti-intrusion and physical security equipment. Whether provided directly by us or by a third party supplier.
4.1.6 The installation, configuration or upgrading of fileservers running Windows or Apple Mac operating systems. Whether the fileservers are provided directly by us or by a third party supplier.
4.1.7 The installation, configuration or upgrading of fileserver operating systems, software and third party software for fileservers running Windows or Apple Mac operating systems. Whether the software is provided directly by us or by a third party supplier.
4.1.8 The installation, configuration or upgrading of hardware and software for virtualisation. Whether provided directly by us or by a third party supplier.
4.1.9 Additional services not listed above can be quoted for on request.

5. On-Site and Off-Site
5.1 The services detailed above can be provided on-site or off-site, depending upon the nature of the service required, availability of parts and products and the ease of configuring any product or service either on-site or off-site.
5.2 At the time of booking you will be informed as to which elements of any service will be provided on-site or off-site.

6. Remote Access
6.1 Where possible we may use remote access tools to access Client equipment.
6.2 We shall make an assessment as to whether remote access is suitable and possible in each case.

7. On-Site Requirements
7.1 The following are required for all on-site visits and repairs:
7.1.1 Easy access to the equipment to be serviced and the surrounding area.
7.1.2 Light and mains power, and where necessary a fully functioning telephone line, with or without internet access, (as applicable).
7.1.3 A person on-site with knowledge of the issue or issues affecting the equipment.
7.1.4 A person on-site with administrator level access privileges to the relevant equipment, (where required).
7.1.5 Valid, original and licensed versions of any software required, (unless being supplied by us.) Please note that we will not use, install or configure any unlicensed, copied or counterfeit software.

8. Data Backup & Loss
8.1 It is the sole responsibility of the Client to ensure that all data on any equipment is backed up and appropriately stored before any work commences.
8.2 We will not be liable for any data loss occurring on any equipment or data loss caused by the Client’s failure to put in place or correctly operate appropriate data backup and storage procedures.


9. Cancelling or Changing An Appointment
9.1 A minimum of 24 hours notice will be required in order to cancel or change an appointment.
9.2 Where less than 24 hours notice of cancellation is provided by the Client we reserve the right to withhold up to 10% of any fees already paid by the Client in the form of a cancellation fee.

10. Missed Appointments
10.1 Any missed appointments will need to be re-booked by the Client.
10.2 On re-booking we will attempt to provide a convenient replacement slot, however we cannot guarantee that we will be able to provide a suitable slot.

11. Warranty Period for Hardware.
11.1 All hardware and equipment supplied and fitted by us is guaranteed by the manufacturers for 12 months(unless stated otherwise). Should you need a part to be replaced; the replacement part will be ordered and may incur a small labour charge for refit.
11.2 All other work carried out by us is guaranteed for a period of 60 days. After this time any maintenance of any sort will be chargable.
11.3 Any warranty will be declared void where any failures or errors are caused by the subsequent incorrect use or any 3rd party maintenance of any item installed or configured by us.
11.4 Any 3rd maintenance will void your 60 day warranty with us.
11.5 We do not offer any warranty for software installed or 3rd party works. Customer should refer to software manufacturers terms and conditions.

12. Software
12.1 All software supplied and installed by us will be original and will be appropriately licensed. This will include an appropriate numbers of licensed copies or seats when used by more than one user.
12.2 We will not install, attempt to configure or update any software, which appears to us to be unlicensed, improperly licensed, illegally copied, or counterfeit.
12.3 Customer agrees to be bound by software manufactures terms & conditions.
12.4 We do not guarantee software / third party works are error free.
12.5 We do not guarantee the uptime, suitability, functionality of any software.
12.6 We no warranty for ongoing system security and it is up to the customer to ensure they take necessary measure to ensure their systems / networks are fully secure.


13. Limitation of Liability
13.1 We shall be not be liable to you as the Client in contract, tort, or otherwise (including negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for any loss of business, contracts, profits, damage to goodwill or anticipated savings or for any indirect or consequential or loss whatsoever.
13.2 Nothing in this Agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or their servants, agents or employees.
13.3 We shall not be liable for failure of any software or 3rd party works.
13.4 We will not be liable for any change in software / hosted services scope including but not limited to, addition or removal of features, Change in price plans.
13.5 Customers should ensure they purchasing the correct software and that it contains all the requisite features for their organisation. Our proposal to install a particular software should not be taken as an affiliation or recommendation with a particular software and it is the customers responsibility to ensure adequacy.
13.6 A customer should be sure of the suitability of any hardware or software ordered and has fully researched the specification and suitability of any ordered prior to build / installation. Our proposals suggest an option for a particular product but it is the customers responsibility to ensure these suggestions are suitable and this should not be seen as a recommendation by Angels Digital Ltd to purchase this particular hardware.
13.7 Our total liability for any works will not exceed the value of the individual works listed in the proposal.
13.8 Angels Digital Ltd shall not be held responsible for the function or failure of any 3rd party device / software used in installation.



14. Force Majeure
14.1 Neither party shall be liable for delay or failure to perform any obligation under this Agreement if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil disorder or industrial dispute. If such delay or failure continues for a period of at least 30 days, the party not subject to the force majeure shall be entitled to terminate this Agreement by notice in writing to the other.

15. Non-Solicitation
15.1 The Client undertakes during the period of working carried out by us and for a period of twelve months after its completion not to directly or indirectly solicit or induce any of the Organisation's employees to leave the employment of the Organisation whether to work on a freelance or consultancy basis or to be directly employed by the Client.

16. General
16.1 Failure by the Organisation to enforce any accrued rights under this Agreement is not to be taken as or deemed to be a waiver of those rights unless acknowledged by the Organisation in writing.
16.2 It is hereby declared that the foregoing paragraphs, sub-paragraphs and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
16.3 The Organisation reserves the right to change these terms and conditions at any time on giving notice to Clients affected.
16.4 This Agreement sets out the entire agreement and understanding between the Organisation and the Client and is in substitution of any previous written or oral agreements between the Organisation and the Client.
16.5 We do not offer refunds on any bespoke work.
16.6 We do not normally offer refunds unless otherwise specified.



17. Jurisdiction
17.1 This Agreement shall be interpreted construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

18. Complaints & Rectification
18.1 Any issues with work should be reported to Angels Digital Ltd within 30 days of the work being carried out.
18.1 Angels Digital Ltd should be given access to rectify any issues.
18.1 Should you have a complaint or wish to contact the company then in the first instance you should submit a message by visiting:

http://www.websiteangels.com/index.php/contact-us
or calling 0207 183 7108

19. Portfolio
19.1 We reserve the right to post a case study on our website in regard to any work carried out for the customer.

 

20 Acceptance
20.1 Payment against any invoice constitutes acceptance of these terms & conditions.
20.2 Any disagreement with any clauses stated must be addressed in writing prior to any works being carried out with at least 7 days notice where possible.

Please note Angels Digital Ltd is fully insured for professional indemnity & personal liability.