Service Level Agreement

We do not normally guarantee service uptime, should the customer wish to purchase a guaranteed service level then the customer should request a separate agreement.

In the event of the failure of a service which has a Service Level Agreement attached to it, should this failure have occured as a direct or indirect result of actions/inaction by the Customer, time spent remedying errors will not be counted towards Service downtime, and no penalties will be paid by Us.

Should downtime occur due to the actions of the Customer, the Customer may be liable for charges if they require support from Us.